Last updated: 8 November 2026
These terms explain the content and related services provided by Culture XI for Culture XI: World Explorer (World Explorer 1) and Culture XI: World Explorer 2 (World Explorer 2). They are written for the parent, guardian or other adult arranging their use.
We are CULTURE XI B.V., trading as Culture XI, at Leeuwendalersweg 15 H, 1055 JE Amsterdam, the Netherlands. Our Dutch Chamber of Commerce (KvK) number is 91943248. You can contact us at info@culturexi.com.
These are supplemental app content and service terms between you and Culture XI. They are separate from our website terms and conditions, which govern the website, not use of these apps.
For apps obtained through Apple's App Store, Apple's Standard End User Licence Agreement remains the app licence. These terms do not replace it and are not a custom EULA. The Standard EULA, including the version applicable in your country under the Apple Media Services terms, takes precedence over these supplemental terms for licensed-application matters, including the licence, content and services within its scope. We do not narrow any use allowed by that licence or Apple's Usage Rules.
Your store's terms also govern your dealings with the store, including its account and payment services. These terms do not change any agreement you have with Apple or Google or impose obligations on either company. Mandatory law takes precedence over all contractual terms. Nothing here removes or restricts rights the law gives you as a consumer.
An adult with legal capacity to enter into the agreement should arrange the apps' use and make any purchase or subscription decision. Children may play with a parent's or guardian's permission and age-appropriate supervision. Check the current store age rating and description and decide whether the content and activities suit your child.
Purchases are for adults to decide, not for children to make independently. Please use the store's purchase authentication and parental controls. A grown-ups gate helps separate adult settings, links or purchase areas from play; answering it is not proof of adulthood, legally valid parental consent or authorisation of a payment. These terms do not treat a child's play or a passed gate as acceptance of a contract or consent to data processing.
If a child makes a purchase without permission, contact the store and us for help. Your rights concerning unauthorised purchases remain unaffected; these terms do not make you automatically liable for everything a child does.
Check the particular app listing and the offer shown before you buy for the included content, price including applicable taxes, billing period and any other purchase conditions. Do not assume a purchase for one app, account or store includes the other app or transfers to another platform. Any sharing or transfer rights available under the store's rules and your offer remain unaffected.
These terms do not promise additional worlds, a release schedule, a particular learning result or indefinite compatibility with every device. This does not take away content or features already included in your purchase or subscription, promises forming part of your agreement, or your statutory rights. Cultural content supports curiosity and family learning; it is not a complete account of any culture or a guarantee of educational attainment.
For an auto-renewing Plus subscription, the store charges the payment method linked to your store account for the selected billing period and renews it unless you cancel in accordance with that store's rules. Check the confirmation screen and your subscription settings for the renewal date, price and cancellation deadline.
Deleting the app, stopping play or deleting progress does not cancel a subscription. Cancelling renewal normally leaves access available until the end of the period already paid for, as shown in your store settings. When that access ends, content requiring Plus is no longer unlocked by that subscription. Refunds or statutory withdrawal may affect access differently.
Cancelling renewal and asking for a refund are different actions. Cancellation does not by itself guarantee a refund for the current period, but it does not affect any refund or other remedy you are entitled to under law or the store's applicable policy.
Any change to an existing subscription price must follow applicable law and store requirements for advance notice and, where required, your consent. A different price displayed for new purchases does not by itself change an existing paid period.
For payments made through a store, use that store's process for payment and refund requests:
You can also contact us at info@culturexi.com, particularly if the app is faulty, content is missing or you need help identifying the right route. Using a store's process is not a condition of exercising a mandatory right against us. Store policies are additional to, not a substitute for, your legal rights. Your receipt and the store's applicable terms identify the seller for your transaction; statutory claims against that seller remain available.
For an online contract for digital content or a digital service, you generally have 14 days from concluding the contract to withdraw without giving a reason, unless a lawful exception applies. If required withdrawal information was not provided, the period may be extended by law. Any more favourable applicable store right remains available.
For paid digital content supplied without a physical medium, the withdrawal right is lost when supply starts during that period only if, beforehand, you expressly agreed to early supply and acknowledged that this would mean losing the right, and you received the legally required contract confirmation, including that consent and acknowledgement, on a medium you can keep, such as an email. Merely downloading, playing, passing a gate or reading these terms does not by itself satisfy those conditions.
For a service, early performance does not by itself end the withdrawal right. If you expressly requested early performance and received the required information, you may have to pay a proportionate amount for the service supplied before withdrawal. The right is lost on full performance only where the legally required prior express consent and acknowledgement were obtained. We do not apply the digital-content exception automatically to every subscription.
To withdraw where you have that right, send the seller a clear statement before the withdrawal period ends. You may use the store's withdrawal route or its model form; you do not have to use a particular form. For Apple purchases, Apple's Netherlands purchase terms explain the withdrawal function under Apple Account > Purchase History, selecting the order and “Cancel Transaction”, and other ways to notify Apple. If your purchase was through Google Play, its applicable purchase terms explain how to notify the seller. Withdrawal is different from simply switching off subscription renewal.
For a contract with Culture XI, you may notify us by email or post using the details in section 1, including the app and purchase you wish to withdraw from. The optional form below may help. Keep a copy of your notice. You may contact us for help with a store purchase, but must notify the seller within the applicable deadline when exercising withdrawal against that seller.
On a valid statutory withdrawal, the seller must make any reimbursement due without undue delay and within 14 days of being informed, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. Any lawful proportionate service charge described above may apply. Stop using the content or service covered by the withdrawn contract. Withdrawal exceptions do not remove remedies for faulty or misdescribed content.
You have statutory rights to digital content and services that conform to the agreement, their description and reasonable expectations, including applicable functionality, compatibility and security requirements. These rights do not end simply because a store's discretionary refund window has closed.
Where the law requires it, the supplier must put a problem right free of charge, within a reasonable time and without significant inconvenience. If that is impossible, refused, unsuccessful or not done as required, you may be entitled to an appropriate price reduction or to end the contract and receive the refund due. A sufficiently serious problem may justify these remedies immediately. For paid content, a merely minor defect does not normally give a right to end the contract, but may still justify a price reduction. Failure to supply can also give a right to end the contract under the conditions set by law.
For subscriptions, remedies can cover a period when the content or service did not conform and amounts prepaid for a period after lawful termination. Any other mandatory rights, including compensation where available, remain intact. Contact us about app problems; this does not remove claims you can make against the seller or another legally responsible party.
Check the store listing's current device, operating-system and other technical requirements before downloading or purchasing. The app must still meet the requirements and reasonable expectations applicable to your agreement; this is not a disclaimer of compatibility rights.
We will provide and inform you about updates, including security updates, required by law to keep our digital content or services in conformity: throughout an agreed continuous supply period, and for a one-time supply for the period you can reasonably expect in the circumstances. This is not a promise of indefinite support for every device or operating-system version.
Please follow update instructions. A problem caused solely by not installing a necessary update within a reasonable time may fall outside the supplier's responsibility only where the legal conditions are met, including proper information about the update and consequences, and adequate installation instructions. This does not remove rights for unrelated defects.
The apps are licensed, not sold as intellectual property. For App Store apps, your limited licence is granted under Apple's Standard EULA and Usage Rules, not by a separate licence in these terms. This includes the applicable rules on Apple-branded devices you own or control and any use those rules permit by others.
If you obtain an app through Google Play, Culture XI permits you, to the extent of our rights, to use that app and the content included in your entitlement under a limited, non-exclusive, non-transferable licence for personal, non-commercial use on devices permitted by the applicable Google Play terms. This does not restrict any sharing, use or transfer expressly permitted by those terms or by law. For subscription-only content, access lasts for the subscription entitlement. No ownership of the app's intellectual property passes to you.
Culture XI and its licensors retain their respective rights in protected software, original text, illustrations, characters, designs and other materials. We do not claim ownership of cultures, traditions, languages, factual information or public-domain material. Third-party materials and open-source components remain subject to their own rights and applicable licences. Statutory exceptions and permissions under those licences are preserved.
Do not use the apps unlawfully, infringe others' rights, distribute malicious software, disrupt their operation or fraudulently bypass payment or access controls. Do not resell, redistribute, sublicense or commercially exploit protected app materials without permission. Copying, modification and reverse engineering remain subject to the applicable app licence, open-source terms and rights the law does not allow us to restrict. These rules do not prohibit use permitted by the store's Usage Rules or statutory copyright exceptions.
For activities suggested outside the app, an adult should choose suitable materials and supervision and consider allergies, food safety, tools and local conditions. This guidance does not exclude responsibility imposed on us by law.
Our privacy policy explains how information is handled, including its app-specific section. The store also has its own privacy information for its account, payment and other services. These terms are not consent to optional processing or a replacement for any separate consent required by law. We do not describe a store as acting solely on our behalf for all processing.
Necessary updates may correct errors, maintain security, meet legal requirements or keep the app working as agreed. For content or services supplied over time, any other change must have a valid contractual and legal basis. Reasons may include adapting to a changed technical environment or a change in law; they do not give us a general right to remove purchased features or rewrite the agreement at will. Such changes must be made without additional cost where the law requires this, and explained clearly.
Where a change beyond maintaining conformity negatively affects access or use by more than a minor amount, applicable Dutch/EU rules require reasonable advance notice on a medium you can keep, explaining the change, its timing and your rights. Under those rules, you can end the affected contract without charge within 30 days of receiving that information or the change taking effect, whichever is later, unless you can keep the unchanged, conforming content or service without additional cost. Any refund and other mandatory remedies remain available.
We will not rely on posting revised terms on this page, or on a child's continued play, to make a material change binding on an existing agreement. We will give the notice and obtain any agreement required by law. Updated terms cannot retrospectively remove accrued rights or entitlements already bought.
You may stop using an app at any time. Remember to cancel any renewing subscription separately as explained in section 4. Ending these supplemental arrangements does not rewrite the termination rules of Apple's Standard EULA.
Any restriction we impose on content or related services must have a lawful basis and be proportionate, for example to address serious misuse or an urgent security or legal issue. Where appropriate, we will explain the reason and allow a reasonable opportunity to put a breach right before ending access. Urgent action may be needed where delay would create a serious risk or break the law; notice will follow when lawful and appropriate. You can contact us to question an action.
If we discontinue paid content or services, we will respect existing entitlements, give the notice required by law and provide any statutory refund or other remedy due. These terms do not authorise arbitrary removal of a paid app or confiscation of prepaid access without applicable remedies. Store account actions are governed by the store's own terms and applicable law.
Culture XI is responsible for the apps and their content and for app maintenance, support and claims to the extent required by the applicable agreement and law. Nothing in these supplemental terms excludes liability that cannot lawfully be excluded or limits mandatory consumer remedies.
For App Store apps: Apple is not a party to these supplemental terms and does not undertake to maintain or support our apps. Culture XI, not Apple, handles app content and functionality support and claims relating to our responsibilities, including product, regulatory and intellectual property claims. This does not exclude Apple's own responsibilities as seller or provider of its services. Apple's Netherlands terms expressly preserve statutory claims against Apple Distribution International Ltd. in its role as seller, including conformity rights. For an applicable app warranty failure, you may notify Apple and seek the refund available under the applicable Apple terms and law; other rights against Culture XI remain unaffected.
Apple's rights, including any third-party-beneficiary rights under the Standard EULA and applicable Apple Media Services terms, are unaffected. These supplemental terms do not alter the Standard EULA's warranty, liability, support or termination provisions; mandatory law and the applicable country-specific Apple terms remain controlling.
If obtained through Google Play: the Google Play terms govern your relationship with the relevant Google entity, including store billing and its refund processes. Culture XI remains responsible for its app and any obligations it has under the agreement and law. Google is not a party to these supplemental terms. Nothing here limits rights you may have against Google as seller or service provider, or makes Google's refund process your only remedy.
Please comply with applicable store and third-party service terms when using the apps. This section does not announce availability on any particular store or in any particular country.
For app questions, support or complaints, write to info@culturexi.com or the postal address in section 1. Tell us which app and device are involved and describe the issue. Do not send passwords, card details or unnecessary information about a child. You do not have to contact us before exercising a right to complain to an authority or bring legal proceedings.
Dutch law governs these supplemental terms. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence that would otherwise apply. For App Store licensed-application matters, the Standard EULA's applicable law provisions remain subject to mandatory law.
Disputes may be brought before a court with jurisdiction under applicable law. Consumers keep any right to bring a claim in the courts where they are domiciled, and we may bring claims against consumers only where the applicable consumer-jurisdiction rules allow. There is no compulsory arbitration or exclusive Amsterdam court requirement in these terms.
Use this only if you have a withdrawal right and wish to withdraw from a contract with Culture XI. For a contract with Apple or Google as seller, use the seller's details and form in the applicable purchase terms instead. A clear statement is also sufficient; using a form is not compulsory.
To: CULTURE XI B.V., Leeuwendalersweg 15 H, 1055 JE Amsterdam, the Netherlands; info@culturexi.com.
I/We give notice that I/we withdraw from my/our contract for the following digital content or service:
Delete whichever of “I/we” and “my/our” does not apply.
